Case Studies

How I approach product problems, from discovery to impact.

JPMorgan Chase · Senior Product Manager, Product Lead · 2021 - Present

Scaling a Self-Service Platform from 0 to 300+ Users

Built and scaled an enterprise product data platform that eliminated $50K/6-month engineering cycles, enabling business users to self-serve product changes for the first time.

$4M+

Annual Cost Avoidance

1,200+

Annual Product Changes

100x

Platform Adoption Growth

JPMorgan Chase · Senior Product Manager, Product Lead · 2022 - 2023

Reducing Onboarding Rejections by 80%

Designed an eligibility rule framework that prevents ineligible product combinations upfront, eliminating thousands of rejected applications annually.

80%

Rejection Rate Reduction

3,500+/yr

Rejected Apps Eliminated

65%

Onboarding Time Reduction

JPMorgan Chase · Senior Product Manager, Product Lead · 2024 - Present

Building a GenAI Rules System with Human-in-the-Loop

Defined the product strategy for a GenAI system that analyzes decision logic across 3,000+ product configurations, with confidence-based routing between automation and expert review.

3,000+

Configurations Analyzed

40%

Target Maintenance Reduction

Human-in-the-Loop

Architecture Pattern

Lumen Technologies · Director, Tax Planning & Transformation · 2015 - 2021

Founding an Automation Team from Zero

Identified the opportunity, built the business case, hired the team, and shipped a self-service automation platform. Promoted twice in four years from Tax Manager to Director.